When dealing with customers, most especially the new ones. Been polite, careful and know what to say can actually generate a lifetime partnership and customer-friendly between You both. No business owner won’t want their customers to keep coming back more and more to patronize whatever they are selling, so knowing how to shoot your shot in a 10seconds chat can either make your customer keep coming back or go even without buying nothing.
In this Article, Am going to be talking about 5 ways to make a great first impression when dealing with customers.
1) SHOW CONFIDENCE IN YOUR BODY LANGUAGE:
Your body language speaks volumes. It can help you or it can hinder you. When you’re nervous, it shows in the way you’re standing or what you’re doing at that moment. The same goes for when you’re confident. Standing tall and making eye contact shows confidence, its make people believe that You know what you saying, that alone will boost your inner energy and give You the ability to explains more about the product or services you selling, no wonder they says Beauty begins the moment you decide to be yourself. Some customers might even decide to come back just because of the way You were able to calm down and be Your self during the time of conversation.
2. Positive attitude:
There are many things affecting your business that you cant control. Your personal attitude is something you can control, Your attitude affects the way you approach people and events in business. Choosing to approach potential customers positively, confidently, enthusiastically and with a helpful attitude – even when you’re tired, stressed or frustrated, will improve your sales performance and grow your sales.
Remember that every business exists to meet customers’ needs. If you believe your job is to understand and solve the customer’s problems, then you will exude a natural, helpful confidence. No matter how tired or stressed out You might be, always learn how to relate with Your clients or customers with a positive feelings/ smiles, that alone will make You go a long way in Your business
3. Dress to Impress:
People often say “Don’t judge a book by its cover,” but when it comes to sales and physical marketing, People will judge you based on what you wear, drive, your grooming and appearance. If you engage in face to face sales conversations dress well. Wear the best and most professional outfit you can afford. Ensure that they are cleaned, pressed, and put you in the very best light with a very nice body spray or perfume, Am sure You don’t need an angel to tell You that people that smell nice often get attracted too easily. When You walk toward Your customer in a nice dress and a good body smell am sure even the customer will appreciate talking to You.
4. Be polite and stay focused:
Practice active listening skills. Don’t argue or interrupt the customer. Let the customer talk while You listen and be very careful before You give response to any question, cause any mistake might make You seem You don’t know what You doing to some customers and learn how to avoid getting upset or angry while talking to a customer, Am sure You remember what they say about customers are always right, just know in Your mind that they are paying for your products and services and never allow Your anger over power you when some of the customers talk to You in a rude way. And remember We all human have different attitude and knowing how to deal with that in a cool manner should be your goal.
5. Learn how to say sorry:
Yes,You are Human and being Human mean mistake can occur at any time, so whenever You’ve mistakenly spit out the wrong words or You take the wrong Move in front of Your customer/ Client, please learn how to say sorry, You will be surprise how long a simple sorry can take You in a journey of continues business with Your customers/ clients.
Am sure You found these article helpful on how to create a great first impression while talking to Your customer(s). If Yes, kindly click on the link below to subscribe to our newsletters and more articles about business and Career update.